For IT service providers, managing a myriad of devices and ensuring seamless operations can be a daunting task. The need for efficient management software has never been more critical. With the rise of remote work, the demand for robust tools that can monitor and manage devices has skyrocketed.
Founded in 2007 by Jon Kalaugher, Naverisk has been at the forefront of providing innovative software solutions for MSPs. Their platform offers an “all-in-one” approach, combining RMM and PSA functionality, which has been a game-changer since its introduction in 2009. This comprehensive management solution enables IT service providers to streamline their operations, enhance customer satisfaction, and improve overall service delivery.
By leveraging automation and cutting-edge tools, Naverisk empowers MSPs to manage hundreds of thousands of devices across various platforms, including Windows, Linux, and Macs. As we explore Naverisk’s capabilities and competitive advantages, we’ll examine how it stands out in the MSP software market and whether it’s the right fit for your business needs.
What Makes Naverisk RMM Stand Out in the Market
In a crowded RMM market, Naverisk distinguishes itself through its comprehensive and integrated solution. Naverisk pioneered the ‘all-in-one’ RMM and PSA concept in the MSP market in 2009, and has since been committed to delivering a world-class product and service experience.
Core Capabilities and Platform Overview
Naverisk’s core platform provides comprehensive device management across Windows, Linux, Mac, and SNMP devices. This allows MSPs to monitor and maintain diverse client environments from a unified dashboard, enhancing operational efficiency and reducing complexity.
The “All-in-One” RMM and PSA Approach
Naverisk’s “all-in-one” philosophy eliminates the need for multiple disconnected tools. By integrating robust remote monitoring capabilities with professional services automation in a single platform, Naverisk improves operational efficiency for service providers. The platform’s automation capabilities enable MSPs to standardize service delivery, reduce manual intervention, and scale their business operations without proportionally increasing staff.
Comprehensive Feature Analysis of Naverisk RMM
Naverisk RMM stands out with its all-in-one approach, combining remote monitoring, service desk, and professional services automation in a single platform. This unified approach enables MSPs to manage their clients’ IT infrastructure efficiently.
Remote Monitoring and Management Capabilities
Naverisk’s RMM capabilities provide proactive system oversight, allowing MSPs to identify and resolve potential issues before they impact end-users. The platform supports Windows, Linux, Mac, and SNMP devices, ensuring comprehensive coverage.
The remote management functionality includes automated patch management, script deployment, and system maintenance capabilities, maintaining optimal client system performance.
Service Desk and PSA Functionality
Naverisk’s Service Desk module offers a complete ticketing system with automation rules, SLA tracking, and team collaboration features designed for MSPs. The integrated PSA functionality includes project management, documentation management, and automated billing, essential for running an efficient service business.
Data Protection and Security Features
The Data Protection feature offers endpoint and server backup with industry-leading security and compliance, protecting systems from ransomware. The platform’s security-focused design includes role-based access controls, audit logging, and compliance features, helping MSPs maintain appropriate data governance standards.
Naverisk RMM’s unified approach ensures seamless data flow between monitoring alerts, service tickets, and business management functions, eliminating information silos.
Naverisk RMM vs. Leading Competitors
Naverisk RMM distinguishes itself in a crowded market dominated by ConnectWise, Datto, and Kaseya. The platform’s competitive edge lies in its unified approach to RMM and PSA functionality.
How Naverisk Compares to ConnectWise, Datto, and Kaseya
Naverisk’s natively integrated solution offers a cohesive experience, unlike some competitors that have grown through acquisition and struggle with platform cohesion. Its pricing model is also more inclusive, providing better value for small to mid-sized MSPs.
The platform’s focus on core functionality without unnecessary complexity is a key differentiator. Additionally, Naverisk’s agile development team enables quicker implementation of feature requests and updates compared to larger competitors.
Integration Capabilities with Third-Party Tools
Naverisk’s integration with Splashtop remote control technology allows for seamless remote access directly from the Naverisk interface. This integration enhances the user experience and streamlines remote monitoring and management tasks.
Splashtop Remote Control Integration
The integration with Splashtop enables technicians to quickly access and troubleshoot client systems, improving response times and customer satisfaction.
Accounting and Business Tool Integrations
Naverisk also integrates with popular accounting systems like Xero and QuickBooks, streamlining billing operations and financial management for MSP businesses. The platform’s open API approach allows for custom integrations with specialized tools, providing flexibility and adaptability.
Is Naverisk RMM the Right Choice for Your MSP Business?
Evaluating Naverisk RMM requires a thorough understanding of your MSP’s specific needs and goals. To determine if Naverisk is the right fit, consider your business size, growth trajectory, technical requirements, and operational workflows.
For smaller MSPs, Naverisk’s all-in-one approach offers an attractive entry point, eliminating the need for multiple separate tools for RMM and PSA functions. Mid-sized service providers may appreciate the balance between comprehensive features and straightforward implementation.Key considerations include:evaluating Naverisk’s compliance capabilities and customization options for specialized needs, assessing the platform’s support for diverse device types, and reviewing the company’s “follow the sun” 24×7 support operations.
It’s also essential to request a trial implementation to evaluate the user interface and workflow, examine Naverisk’s roadmap, and factor in the total cost of ownership. By carefully considering these factors, you can determine if Naverisk RMM aligns with your business model and growth objectives, providing the optimal balance between functionality, usability, scalability, and cost.
